Send a support ticket.

Step one

Choose the issue type and impact

Accurate classification routes the ticket to the right team.

Issue type Choose the option closest to your request.

Related project Optional. Choose a project when the issue relates to one.

Impact level

Rate the issue impact on your current use.

Low A minor issue which does not block work. Medium Part of the service is affected, with a workaround available. High Major impact on use or production without a full outage. Critical A complete outage of an essential service or confirmed data loss.

Step two

Describe the issue

Describe what happened in order. Do not share passwords or secret keys.

Issue title Use a title which identifies the issue and affected area.

Issue description Include useful context and the error message, if shown.

Steps leading to the issue List each action from the start until the issue appears.

Expected result

Current result

Step three

Device and environment

These details help reproduce and diagnose the issue.

Device

Operating system

Browser

App or game version

Images and files Drop files here or choose them from your device PNG, JPG, WEBP, PDF, TXT, or ZIP. Up to 10 MB per file.

Before uploading files

Remove passwords, keys, and unnecessary personal data from screenshots and logs.

Step four

Review and send the ticket

Check the details and contact information before submission.

Issue typeNot provided

ProjectNone

ImpactNot provided

TitleNot entered yet

Issue description

Not entered yet

Contact information

Full name

Email address

I agree to share the submitted technical information with the Cup Code team to diagnose the issue. The Privacy Policy applies.

The ticket number and tracking link appear after the request is saved. Keep both.

Open a support ticket

Choose the issue type and impact

When is an issue critical?

Describe the issue

Device and environment

Before uploading files

Review and send the ticket

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